That’s the question Ryanair CTO John Hurley will be asking at #FutureScope on May 31st. I know I’m not the only one paying close attention to Ryanair. Over the past 18 months they have confounded everyone by discovering that being cuddlier was worth an extra 20 million + passengers. That’s been the story that’s been […]Read more "What would you do with access to Ryanair’s 100m customers?"
I’m having lunch with a good friend of mine and we’re discussing Intercom. I put it to him that the publisher he works for could use Intercom to transform how they interact with readers. “Sure why would we do that”, he replied, “We do our best to keep our readers at bay. Large companies make it […]Read more "Customers Are Not Assholes"