The Road Not Taken

2016 is a very important centenary. It was one hundred years ago that ‘The Road Not Taken’ by Robert Frost was published. “Two roads diverged in a wood, and I—     I took the one less traveled by,     And that has made all the difference.” I love that poem but it’s not […]

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Customers Are Not Assholes

I’m having lunch with a good friend of mine and we’re discussing Intercom. I put it to him that the publisher he works for could use Intercom to transform how they interact with readers. “Sure why would we do that”, he replied, “We do our best to keep our readers at bay. Large companies make it […]

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What I learnt from not applying to Y Combinator

There are a few reasons I didn’t hit send and submit that Y Combinator application but I learnt lots from the application procedure. There’s one question in their application form which I’ve come back to again and again: “What’s new about what you’re making? What substitutes do people resort to because it doesn’t exist yet […]

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